Privacy Policy

Introduction

Welcome to 96c, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how 96c ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you access or use our website at https://96c.vin and any related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out in this document, please discontinue use of the Platform immediately. We encourage you to review this policy periodically as it may be updated from time to time.

1. Information We Collect

1.1 Personal Identification Information

When you register an account on 96c, we collect certain personal information that is necessary to verify your identity, process transactions, and comply with applicable regulations. This information may include:

• Full name, date of birth, and national identification details
• Email address and mobile phone number
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Financial and payment information, including bKash, Nagad, Rocket, or Upay account details used for deposits and withdrawals

1.2 Usage and Technical Data

When you interact with the Platform, we automatically collect certain technical and behavioural data to help us improve our services, detect fraudulent activity, and ensure platform stability. This may include:

• IP address, device type, operating system, and browser type
• Pages visited, session duration, click patterns, and referral sources
• Game history, betting activity, and transaction logs

1.3 Cookies and Tracking Technologies

96c uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state, and analyse platform performance. Please refer to our Cookies section below for more detail on the types of cookies we use and your options for managing them.

2. How We Use Your Information

96c uses the information we collect for the following lawful purposes. We will never use your personal data in a manner inconsistent with this Privacy Policy without your prior consent:

• To create and manage your 96c account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay
• To deliver and improve our online casino and sports betting services, including cricket betting, live casino, slots, and crash games
• To send you transactional communications such as account confirmations, deposit receipts, and withdrawal notifications
• To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other illegal or prohibited activities
• To personalise your experience on the Platform, including game recommendations and promotional offers that may be relevant to you
• To comply with applicable laws, regulations, and legal obligations, and to respond to lawful requests from regulatory authorities

3. Sharing and Disclosure of Your Information

96c does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may, however, share your information in the following limited circumstances:

3.1 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our Platform, processing payments, conducting identity verification (KYC), or providing customer support. These providers are contractually bound to handle your data confidentially and only for the specific purpose for which it was shared.

3.2 Legal and Regulatory Obligations

We may disclose your personal information to government authorities, law enforcement agencies, or other regulatory bodies if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of 96c, our users, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via a prominent notice on the Platform prior to any such transfer and inform you of any changes to this Privacy Policy that may arise.

4. Cookies and Tracking

Cookies are small text files placed on your device when you visit a website. 96c uses cookies and similar technologies to ensure our Platform functions correctly, to remember your preferences, and to analyse how our services are used.

We use the following categories of cookies on our Platform:

• Essential Cookies – Required for core site functionality such as user authentication and session management. These cannot be disabled without affecting platform performance.
• Analytics Cookies – Help us understand how visitors use the Platform, which pages are most visited, and where users encounter difficulties, enabling us to make improvements.
• Preference Cookies – Remember your language settings, display preferences, and other personalisation choices to give you a smoother experience on return visits.

You can manage or delete cookies via your browser settings at any time. Please note that disabling certain cookies may impact the functionality of the Platform. For essential cookies, there is no opt-out option as they are strictly necessary for the Platform to operate.

5. Data Retention

96c retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes for which it was collected. In certain cases, we may be legally required to retain data for longer periods to comply with applicable financial regulations, anti-money laundering obligations, or legal proceedings.

When your personal data is no longer required, we will take reasonable steps to securely delete or anonymise it in a manner that prevents reconstruction or identification.

6. Data Security

The security of your personal data is a priority for 96c. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include SSL encryption for all data transmissions, secure storage with access controls, regular security audits, and staff training on data protection.

While we strive to protect your personal data using commercially reasonable means, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data, but we are committed to notifying you promptly in the event of any confirmed data breach that affects your personal information.

7. Your Rights and Choices

As a user of 96c, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the Contact Us section below:

• Right of Access – You may request a copy of the personal data we hold about you and information about how it is processed.
• Right of Rectification – If any data we hold about you is inaccurate or incomplete, you have the right to request its correction.
• Right of Erasure – Under certain circumstances, you may request that we delete your personal data. We will comply to the extent permitted by applicable law and our legal retention obligations.
• Right to Restrict Processing – You may ask us to restrict the processing of your personal data in certain situations, such as when you contest the accuracy of your data or object to its use.
• Right to Withdraw Consent – Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect against unauthorised access.

8. Third-Party Links and Services

The 96c Platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we work with these providers to deliver games and services on our Platform, this Privacy Policy applies only to 96c and does not govern the data practices of any third-party provider. We are not responsible for the privacy policies or practices of any third party. We encourage you to review the privacy policy of any external service you interact with.

9. Minors and Age Restriction

96c is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to use the Platform, create an account, or engage in any betting or gaming activity on 96c.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete such data from our records. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

96c reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or for any other reason we deem appropriate. When we make material changes to this policy, we will update the Effective Date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform.

Your continued use of the Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised policy, you must cease using the Platform and may request deletion of your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which 96c handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected]